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Process Quality Manual

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Eleven Rivers Certification Scheme v2.3

Axis 1. Process Quality System

Headland 2.5 Process Quality Manual

To develop the EC11R, the participating grower must elaborate and implement the Process quality manual content. Here, the basic criteria for proper application of the management system are established. The Process quality manual has a direct impact in the company management system and contains the EC11R documentary support.

The Process quality manual must document and comply with the following EC11R elements:

  1. Company basic statements

  2. Documentation quality

  3. Human resources

  4. Applicable regulations

  5. Infrastructure

  6. Storage operation

  7. Maintenance

  8. Water quality for human consumption

  9. Management and control of strange matter

  10. Process verification and validation

  11. Allergens

  12. Chemicals

  13. Food defense

  14. Supplies and services

  15. Performance evaluation and ongoing improvement

  16. Crisis management

  17. Traceability

Additionally, the Process quality manual must be complemented with the following operating manuals:

  1. Agriculture Operational Process Manual (AOPM): This is the tool used to facilitate the proper application of axis ll (Agriculture production system).

  2. Packaging Operational Process Manual (POPM): An instrument facilitating the proper application of axis III (Packaging, storage and transportation system).

  3. HACCP-Based Operational Process Manual (HOPM): Describes the required directions for implementing axis IV of the HACCP-based Eleven Rivers system.

  4. Social Responsibility Operational Process Manual (SOPM): contains the manners in which the company will comply with the established criteria in axis V of EC11R, in social and environmental aspects.

All manuals must be written in a clear and precise manner, to ensure an exact interpretation by the parties involved; they must also be coherent, in order to avoid redundancies and ambiguities.